Terms & Conditions

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The Sarah Elizabeth website, (“the Website”) is provided to our customers (“the Users”) free of charge, to enjoy, browse and purchase products. All visitors to the site are bound by the Terms and Conditions (“T&C”) and by browsing, using the website or making a purchase hereby acknowledge that they have read and accepted the T&Cs.



Terms and Conditions


The Website Terms and Conditions of use relating to Sarah Elizabeth (Pty) Ltd are outlined below.


Any contract for sale of goods between Sarah Elizabeth (Pty) Ltd and anyone purchasing from the website will be interpreted, constructed and enforced in all respects in accordance with the laws of the Republic of South Africa. If the user accesses the Website from territories or countries where the content or purchase of the products sold on the Website is illegal and or prohibited we cannot be held liable and it is the user’s sole responsibility to act in and comply with accordance with the laws of the country of access. The User may not use this Website in violation of South African laws and regulations.

The Website sells, but is not limited to, lingerie, swimwear and sleepwear online. The use of any product bought from the Website is at the purchaser’s own risk.





To the fullest extent permitted by law, neither Sarah Elizabeth (Pty) Ltd nor any holding company, affiliates, directors, employees or representatives will be liable for damages arising out of, or in connection with, the use of this website, information, content or products included in and sold on this site.

To the fullest extent permitted at law, www.sarah is providing this website and its contents on an “as is” basis and makes no, and expressly disclaims all, representation or warranties of any kind, express or implied, with respect to this website, or information, content or products included in the site. In addition, Sarah Elizabeth (Pty) Ltd will endeavour to provide accurate and current information to all visitors but cannot guarantee that the information accessible via the website is accurate, complete or current.



Privacy during payment


At Sarah Elizabeth (Pty) Ltd we are fully committed to keeping your information private. We respect the information you supply to us and will not pass this on to third parties. Any private information provided that is required for executing the orders placed through the e-commerce facility and website will be handled and kept in the strictest of confidence. Only the necessary information, the delivery address and contact phone number will be made known to third parties delivering the product.


All payment transactions are acquired and processed by our approved payment gateways. No credit card or payment details are kept by Sarah Elizabeth (Pty) Ltd or Our payment gateways use the strictest forms of encryption and will be handled via a secure connection.


Sarah Elizabeth cannot be held liable or responsible for security breaches occurring on the User’s electronic device (any device used to access our website) which may have occurred due to lack of adequate virus protection software or spyware that the user may knowingly or inadvertently have installed on their device.


If you are concerned about the safety of shopping online but would like to order from Sarah Elizabeth (Pty) Ltd, please don’t hesitate to contact us so that we can assist you.



Privacy during casual surfing


Anyone can visit and browse our website without disclosing any information. Our servers will only recognise the IP address but no other personal information. We reserve the right to use this information to help offer a better service and to determine user statistics, for example but not limited to, number of visits, average time spent on the Website, pages viewed, etc. This information will be used to improve our products and ultimately provide a better service for the user. We assume no obligation to protect this information and can use, copy or distribute this information without limitation.



Payment Options


Once the user has checked out, payment can be made via Visa, MasterCard and most major credit cards and will be charged in South African Rands (ZAR). Payments from overseas customers will be converted to South African Rand (ZAR) at the ruling rate at date of purchase. Any monies that have to be returned to an overseas customer, will be at the same rate and less and bank charges.


We also accept bank transfers into the Sarah Elizabeth bank account. Banking details are provided after checkout. Use your order number as reference. Proof of payment must be sent to [email protected] Please note the following:


Goods will only be held for 2 hours once the order has been placed. If proof of payment has not been received within this time frame, goods will not be allocated or held for the customer. Proof of payment must be sent to [email protected]


Only once proof of payment has reflected in our bank account will the goods be processed and allocated for delivery. The cardholder will be charged in South African Rands (ZAR).



Updating of Terms and Conditions


We reserve the right to change, modify, add to or remove portions or the whole of these Terms and Conditions.

Changes to these Terms and Conditions will become effective immediately the Board of Directors has approved them. We encourage our customers to periodically check these Terms and Conditions for changes or updates.



Copyright and Intellectual Property Rights


Our website design, text, graphics and images are owned by Sarah Elizabeth (Pty) Ltd and the use or reproduction of any of these without our prior written permission is strictly prohibited.  Sarah Elizabeth (Pty) Ltd, its affiliates, or any other third party are the owners of all content and information provided on the Website.


Sarah Elizabeth (Pty) Ltd reserves the right to make any changes to the Website, the Content, or to products and/or services offered through the Website at any time and without notice. All rights in and relating to the Content is reserved and retained by the Owners. Except if specified in these Terms and Conditions, the User is not granted a license or any other right, including without limitation under Copyright, Trademark, Patent or other Intellectual Property Rights, in or to the Content.



Limitation of liability


We aim to provide our customers with honest and helpful information, and all information, opinions and guides are provided to help the user enjoy shopping on the website. We cannot be held liable for how these are interpreted or used. We strongly urge you to consult a professional or obtain legal advise should you be taking any action on the strength of the information, ideas or opinions expressed on this website.


The views and information expressed on this website are in line with our Ethical Business Practices Policy.


To the fullest extent permitted by law, Sarah Elizabeth (Pty)Ltd is providing this website and its contents on an ‘as is’ basis, including inaccuracies or typographical errors, and makes no, and expressly disclaims all, representation or warranties of any kind, express or implied, with respect to this web site or information, content, materials or products included in this site, including, without limitation, warranties of merchantability and fitness for use. The Owners make no warranty or representation as to the availability, accuracy or completeness of the Content. Neither Provider nor any holding company, affiliate or subsidiary of Provider, shall be held responsible for any direct or indirect special, consequential or other damage of any kind whatsoever suffered or incurred, related to the use of, or the inability to access or use the Content or the Website or any functionality thereof, or of any linked website, even if Provider is expressly advised thereof.



Product and availability


We will always aim to provide the most accurate information. However, price and availability are subject to change without notice.

Please note that stock of all items is limited. If, for whatever reason, we are not able to fulfill any order because stock is sold out, we will contact the user to discuss alternative options. If you cannot find an acceptable alternative the user will be entitled to a reimbursement to the value that you paid, in South African Rands (ZAR).

If we have stock of a product, your order will be shipped out within 24 hours (weekdays) or then on the next available working day. If your product is delayed, we will advise you and it may take approximately 7-10 working days to be ordered from our suppliers and sent to us. During this time we will aim to keep you informed about dates for delivery and work tirelessly to get your order to you as quickly as possible.


Cancelling orders


Sarah Elizabeth reserves the right to refuse or cancel any purchase partially or fully in the interest of preventing any illegal behaviour. We will be liable for reimbursing you the rand value paid only if the payment transaction has already taken place.


We hope you always enjoy shopping at Sarah Elizabeth but if you are not fully satisfied with the products you have the right to return any item (s) purchased. Please consult our Returns Policy .



Here to help


If you have any queries about products or information provided, please don’t hesitate to contact us so that we can assist you.


We remain committed to providing an enjoyable, safe and secure online shopping experience for all our customers. If however, you have any concerns about shopping online but would like to order from Sarah Elizabeth (Pty) Ltd, please contact us so that we can assist you.